Returns & Refund Policy
What is your Returns Policy?
Want to find out more about our returns policy? Read below for more information.
Returning an unwanted item?
Sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 10 days of the item being delivered to you, we'll give you a full refund by way of the original payment method.
We aim to refund you within 7 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above.
None of this affects your statutory rights.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal NP4 customer would order or the items returned don't match what you ordered - then we might have to Black-list the account and any associated accounts.